{"id":2226,"date":"2015-03-02T09:00:47","date_gmt":"2015-03-02T03:30:47","guid":{"rendered":"https:\/\/2015.mumbai.wordcamp.org\/?p=2226"},"modified":"2015-03-02T09:00:47","modified_gmt":"2015-03-02T03:30:47","slug":"mahangu-weerasinghe-on-teaching-happiness","status":"publish","type":"post","link":"https:\/\/mumbai.wordcamp.org\/2015\/mahangu-weerasinghe-on-teaching-happiness\/","title":{"rendered":"Mahangu Weerasinghe on “Teaching Happiness”"},"content":{"rendered":"

\"\"<\/p>\n

Hello, Mumbai! My name is Mahangu Weerasinghe and I\u2019m a Happiness Engineer at Automattic<\/a>. I work on the team that provides live chat support to WordPress.com users, so there\u2019s a chance that some of you may have already spoken to me online. \ud83d\ude42<\/p>\n

WordPress is currently used by 23.4% of all websites<\/a>. That\u2019s a lot<\/em> of sites.<\/p>\n

The question then, is this: in an age where everyone is developing WordPress solutions, how do you make sure that your offering stands out from the crowd?<\/p>\n

Support<\/h3>\n

In an increasingly saturated WordPress products and services market, providing quality support is one of the factors that separates good WordPress solutions from the great ones.<\/p>\n

My session at WC Mumbai 2015 is titled Teaching Happiness: What WordPress Support Can Learn From the Classroom<\/em>.<\/p>\n

I realise the topic is a little unusual, but it comes from a very personal place. Prior to joining Automattic, I was a high school English teacher, and as I made the jump from teacher to Happiness Engineer, I realised that there was a lot of overlap between the two roles.<\/p>\n

What I Will Cover<\/h3>\n

In this session, I will explore how we, as providers of WordPress support, can see ourselves as teachers<\/em> instead of fixers<\/em>, and in the process completely alter the dynamic of the support space, creating a more holistic experience for both our users and ourselves.<\/p>\n

I will show how some of the tools that teachers use to Plan, Manage and Follow-up on their lessons can also be used in WordPress support interactions, and how these methods can help our users become more and more independent.<\/p>\n

I strongly believe that support will play a pivotal role in helping us reach the next 23.4% of the web, and encourage you to bring all your support-related questions and comments to this session. I look forward to hearing what you have to say!<\/p>\n

Session Link:\u00a0<\/strong>Teaching Happiness: What WordPress Support Can Learn From the Classroom<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Hello, Mumbai! My name is Mahangu Weerasinghe and I\u2019m a Happiness Engineer at Automattic. I work on the team that provides live chat support to WordPress.com users, so there\u2019s a chance that some of you may have already spoken to me online. \ud83d\ude42 WordPress is currently used by 23.4% of all websites. That\u2019s a lot […]<\/p>\n","protected":false},"author":27630,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[152007],"tags":[29,463666],"class_list":["post-2226","post","type-post","status-publish","format-standard","hentry","category-speaker-post","tag-speakers","tag-wordpress-support"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p4Wkg3-zU","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/posts\/2226","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/users\/27630"}],"replies":[{"embeddable":true,"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/comments?post=2226"}],"version-history":[{"count":10,"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/posts\/2226\/revisions"}],"predecessor-version":[{"id":2313,"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/posts\/2226\/revisions\/2313"}],"wp:attachment":[{"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/media?parent=2226"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/categories?post=2226"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/tags?post=2226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}