{"id":2056,"date":"2015-02-23T19:18:25","date_gmt":"2015-02-23T13:48:25","guid":{"rendered":"https:\/\/2015.mumbai.wordcamp.org\/?post_type=wcb_session&p=2056"},"modified":"2015-02-23T19:18:25","modified_gmt":"2015-02-23T13:48:25","slug":"teaching-happiness-what-wordpress-support-can-learn-from-the-classroom","status":"publish","type":"wcb_session","link":"https:\/\/mumbai.wordcamp.org\/2015\/session\/teaching-happiness-what-wordpress-support-can-learn-from-the-classroom\/","title":{"rendered":"Teaching Happiness: What WordPress Support Can Learn From the Classroom"},"content":{"rendered":"

This session will explore how you and your organisation can provide better WordPresss support by being more conscious of each support staffer\u2019s role as a ‘trainer’ or ‘teacher’ and each user\u2019s role as a \u2018learner\u2019.<\/p>\n

While support personnel have been traditionally seen as \u2018fixers\u2019, and while many contemporary support outfits still focus on this aspect of the experience, WordPress support has always been about more than just matching problems with solutions.<\/p>\n

Speaker<\/h3>\n

Mahangu Weerasinghe<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

This session will explore how you and your organisation can provide better WordPresss support by being more conscious of each support staffer\u2019s role as a ‘trainer’ or ‘teacher’ and each user\u2019s role as a \u2018learner\u2019. While support personnel have been traditionally seen as \u2018fixers\u2019, and while many contemporary support outfits still focus on this aspect […]<\/p>\n","protected":false},"author":27630,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1425811800,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[1394],"footnotes":""},"session_track":[],"session_category":[],"class_list":["post-2056","wcb_session","type-wcb_session","status-publish","hentry"],"jetpack_shortlink":"https:\/\/wp.me\/p4Wkg3-xa","jetpack_sharing_enabled":true,"session_date_time":{"date":"March 8, 2015","time":"4:20 pm"},"session_speakers":[{"id":"1394","slug":"mahangu-weerasinghe","name":"Mahangu Weerasinghe","link":"https:\/\/mumbai.wordcamp.org\/2015\/speaker\/mahangu-weerasinghe\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/sessions\/2056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/types\/wcb_session"}],"author":[{"embeddable":true,"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/users\/27630"}],"version-history":[{"count":1,"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/sessions\/2056\/revisions"}],"predecessor-version":[{"id":2057,"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/sessions\/2056\/revisions\/2057"}],"speakers":[{"embeddable":true,"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/speakers\/1394"}],"wp:attachment":[{"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/media?parent=2056"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/session_track?post=2056"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/mumbai.wordcamp.org\/2015\/wp-json\/wp\/v2\/session_category?post=2056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}